Gollby ยท Legal information

Refund Policy

Refunds for Gollby plans paid with Telegram Stars.

Digital service

A plan activates immediately after Telegram confirms payment and provides 30-day limits.

Eligible cases

Contact support@gollby.com.ua within 14 days for failed activation, duplicate charges or a confirmed service fault. Include the plan, date and Telegram payment charge ID.

Limits

Consumed generations and published content may be considered. Refunds use Telegram mechanisms and remain subject to mandatory consumer law.